Refund Policy

At TestCEFR, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a full refund within 7 days of the original transaction date. No questions asked — we believe in earning your trust through the quality of our platform, not by locking you in. This guarantee applies to: • One-time assessment purchases (Full CEFR Assessment) • Course enrollment fees • First-month subscription payments • Digital certificate issuance fees • Any other paid features or services on the platform We want every user to feel confident when investing in their English proficiency journey with TestCEFR.

Requesting a refund is simple and straightforward: 1. Send an email to support@testcefr.com with the subject line "Refund Request — [your email address]" 2. Include your account email and the order or transaction ID (if available) 3. Let us know the reason for your refund (optional but helpful for us to improve) Our team will review your request and process the refund within 3–5 business days. Refunds are returned to the original payment method used for the purchase. Please note that it may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

We want you to feel confident before making a purchase. That is why we offer several free options: • Free CEFR Quick Scan — A complimentary assessment that gives you an instant indication of your English proficiency level. No payment required and no account needed. • Free course previews — Browse available courses and view syllabus details before enrolling. • Transparent pricing — All prices are clearly displayed before checkout with no hidden fees. We strongly recommend using these free options to evaluate the platform before committing to a paid product. This helps ensure TestCEFR is the right fit for your learning goals.

If you have an active subscription, you may cancel it at any time through your account settings. Upon cancellation: • You will retain access to all subscription features until the end of your current billing period • No further charges will be made after cancellation • If you cancel within the first 7 days of a new subscription, you are also eligible for a full refund of that first payment under our money-back guarantee • Access will automatically expire at the end of the paid period We believe in flexibility — you should never feel trapped in a subscription.

If you experience a technical issue that prevents you from using a purchased service, please contact us at support@testcefr.com. We will work with you to resolve the issue promptly. If we are unable to provide the service you paid for due to a platform error on our end, we will offer a full refund or service credit at your preference. Technical issues must be reported within 7 days of the incident. Please include your account email, a description of the issue, and any relevant screenshots so we can diagnose and fix the problem quickly.

If you believe a charge was made in error — such as an unauthorized transaction, duplicate charge, or incorrect amount — please contact us at support@testcefr.com. We will investigate and resolve legitimate billing errors promptly, typically within 2 business days. We take billing accuracy seriously and will correct any errors on our end immediately upon verification.

If you have any questions about this policy or need assistance with a refund: TestCEFR — Billing Support Email: support@testcefr.com Website: https://testcefr.com For the fastest response, include "Refund" or "Billing" in your email subject line. We aim to respond to all inquiries within 24 business hours.